Frequently asked questions

• Can I change my pricing plan?

  We review your plan on an ongoing basis. If your rolling 6 month expenses have changed since your last review, either up or down, we’ll let you know if we’re going to adjust your plan one month in advance. We understand that your business’ requirements can change more quickly than that. If your bookkeeping needs change suddenly, discuss with your dedicated bookkeeper.

• Can I get a free trial of Fincent?

  No. It’s a waste of your time (and ours). Instead, we offer a service guarantee. Not happy with Fincent after your first month? Write to ceo@fincent.com and get your money back.

• Why do you price based on expenses?

  Our goal is to price simply and transparently. When we tested different pricing models, we found that expenses most closely reflect business complexity, while also having the advantage of being simple to calculate. We have made exceptions here, and sometimes a single large expense might bump you up a pricing tier without increasing the amount of work we do. We are happy to discuss these and always look to provide you the best value.

• Can I upgrade my plan to avail additional benefits even if my expenses doesn't match the plan specifications?

  Yes

• Are my bank account details private & confidential?

  Yes, we don’t store your credentials. Your data is only accessed by our bookkeeping team, who will be working on your books if you choose to opt for our bookkeeping services.

• What do I need to get started with Fincent?

  On signup, you connect bank accounts and import transactions. That's it. Your dedicated bookkeeper goes through your books, categorizes expenses, and highlights items for review each week. Ta da! Clean and up-to-date books, without all the hassles.

• How does Fincent work? Do I get a bookkeeper?

  We take the tedium of bookkeeping off your hands. Your personal bookkeeper reconciles your accounts, categorizes your transactions, and prepares tax-ready financial reports for your business. They ensure your books are clean, organized, and accurate, highlighting transactions for review every week.

• Does Fincent outsource my bookkeeping?

  Never. Our bookkeepers are trained and work in-house, supported by qualified CPAs and licensed tax professionals with decades of collective small business experience.

• I have questions. How do I reach my bookkeeper?

  Just call or email your personal bookkeeper when you need to. They respond within 24 hours. Can’t wait? Start a chat directly from the Fincent app (web or mobile, we got you). We’re always happy to geek out about your books and financial statements.